Applicable agreement
These conditions cover the 2027 Colorido catalogue programmes unless a specific commercial agreement has been made in writing. Ask for the applicable terms with the written booking confirmation.
Cancellation scale
More than 90 days before departure: only the administration charge and penalties for flights and services already issued are retained.
89 to 61 days before departure: 25% of the total amount.
60 to 31 days before departure: 50% of the total amount.
30 days or less before departure, or a no-show: 100% of the total amount.
For a cancellation exactly 90 days before departure, request the applicable charge in writing before confirming the booking.
Partial cancellations and payment
Reductions in booked places are partial cancellations and follow the same scale.
The remaining balance is due 31 days before departure, before the 100% cancellation band begins.
Bookings made 30 days or less before departure require full payment when confirmed.
The scale is based on the total confirmed amount. Flight and service penalties already incurred remain relevant in the more-than-90-day band.
Force majeure and supplier recovery
If force majeure prevents a passenger from joining departure, the group quotation is recalculated for the actual number of participants because rates are based on the requested number of places.
A full refund is not guaranteed. Colorido Tours seeks recovery of recoverable sums from hotels, airlines and local suppliers and refunds that portion when the suppliers confirm it.
An itinerary may also be adapted for operational, weather or force-majeure reasons while retaining the content and level of the contracted services. A route adjustment is distinct from cancelling the complete trip.
Balloon weather cancellations
A balloon flight depends on weather and may be cancelled for safety, with a full refund for that flight.
This flight-specific provision applies to the cancelled balloon activity. It is separate from the cancellation scale for the land programme and does not establish a full refund of an entire tour.
Insurance and communication
Travel insurance with cancellation cover is recommended.
Check the insurer’s own cancellation, medical and assistance coverage. Submit the cancellation or change request through your booking contact so the written response can identify the affected passengers, services and recoverable amounts.